Reducing Fraud Through Advanced IVR TechnologiesReducing Fraud Through Advanced IVR Technologies
This webinar explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.
Learn the following:
- Emerging challenges, security risks, and evolutions in contact center fraud;
- How securing the IVR is important in order to stop contact center fraud;
- Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels.