The Financial Services Fraud and Consumer Trust Report provides an in-depth analysis of the trends transforming the Financial Services industry, and explores how businesses can stay relevant and profitable.
Included are key findings from 5.9 billion financial services transactions protected by iovation, 1,604 consumer interviews both in the U.S. and the U.K. and the impact of fraud on consumers' perceptions and buying decisions
In this report, we address three market drivers in financial services:
- Consumer trust is a competitive differentiator
- Fraud is going mobile, mirroring consumer behavior
- Customer satisfaction is driven by the mobile platforms