ITSM Spotlight: IT Infrastructure Library (ITIL4)
The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). As an IT service management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
View this eBook to gain further insights into:
- How intelligent automation helps service operations to evolve;
- Gartner classification for ITSM and ITOM tool sets;
- Determining how ITSM and ITOM are complementary.
